Robot Service Engineer

We are looking for a hands-on Service Robot Engineer to join AiMOGA Robotics (the embodied-AI robot brand of Chery Group) and build our local delivery and after-sales capability in the European market.

You will be the primary on-site technical contact for customers - commissioning and troubleshooting robots at client sites, supporting sales demos, and acting as the local voice of the customer towards our headquarters in China. This is an execution-focused role in a fast-growing market with a clear growth path toward a supervisory or managerial position as our local business scales.

• Perform on-site robot commissioning, start-up, preventive maintenance, troubleshooting, and customer acceptance across assigned European markets.
• Support sales enablement by participating in customer demos, exhibitions, and pre-sales technical discussions to ensure realistic technical delivery.
• Manage customer cases from logging and prioritization to resolution, escalating complex issues to HQ engineering and quality teams with detailed logs, photos, and reproduction steps.
• Handle spare-part identification, quotations, order follow-up, and warranty claims in accordance with headquarters SOPs, while keeping local stock recommendations updated based on failure data.
• Deliver basic operation and maintenance training to customers and partners, and maintain accurate service reports and local work instructions.
• Consolidate recurring field issues, customer feedback, and market observations into structured reports for headquarters product, quality, and sales teams.
• Travel frequently within the assigned European region (including cross-border trips) and occasionally to headquarters in China for training and alignment.

• 2-5 years of hands-on experience in after-sales, field service, or technical support for equipment, machinery, or electromechanical products.
• Proven ability to work independently on site, personally commissioning, diagnosing, and repairing equipment in front of customers.
• Strong customer-facing communication skills, with the ability to explain technical matters to non-technical operators and manage expectations under pressure.
• Willingness to travel frequently and work outside standard business hours when a customer line is down.
• Working-level of English.
• Valid work authorization for the target market.
• Nice to have: electromechanical or engineering background, experience with robotics, industrial automation, EVs, or elevators, familiarity with SAP/Salesforce and spare-parts/warranty processes, or experience collaborating with a China-based headquarters.

Obowiązek informacyjny, o którym mowa w Art. 18 [3ca] Kodeksu Pracy, jest realizowany przed nawiązaniem stosunku pracy.